A Heart of Gold at Lowe’s: How Andy Helped a Rescue Dog Roll Forward

In a world where kindness often goes unnoticed, one man at a Lowe’s store in Wilkesboro, North Carolina reminded us just how powerful a simple act of compassion can be.

Meet Andy, a Lowe’s employee with a warm heart and a can-do attitude. And meet Baxter, a sweet rescue dog who gets around with the help of a custom wheelchair cart. A few weeks ago, my best friend and I brought Baxter’s cart into Lowe’s, hoping to find the right parts to add a small rear wheel to prevent it from tipping. We didn’t know exactly what we needed—we just hoped someone might help us figure it out.

That’s when we were directed to the project desk, and when we met Andy.

From the moment we explained the situation, Andy jumped into action—literally. He came over, sat down on the floor of the hardware aisle with us, and spent nearly an hour brainstorming solutions. Together, we explored parts, swapped ideas, and problem-solved until we had a working plan. Thanks to Andy’s creativity and patience, we walked out with everything we needed—for less than $5.

A few days later, after Baxter’s vet appointment, we returned to Lowe’s with the updated cart, eager to show Andy how it turned out. He was at the project desk again, and the moment he saw us, he came right out and joined us—sitting on the floor once more to greet Baxter and inspect the new setup.

I explained the small changes we’d made to the cart design, and Andy gave it a thorough look before smiling and declaring it “perfect.” He was genuinely happy to see the results of his help. His joy was evident—and contagious.

We asked to speak with the store manager to ensure Andy’s kindness and extra effort were recognized. The manager was appreciative and encouraged us to share the story on Facebook so he could pass it along to Lowe’s Corporate.

As the saying goes, “a little appreciation goes a long way.” Andy’s reaction—his gratitude, his hugs, and his genuine joy—was heartwarming. He even told us he and his wife would love to dog-sit Baxter sometime. That kind of connection is rare, and we were moved beyond words.

As my friend Lolly put it perfectly: “Andy’s reaction made my heart smile.” I couldn’t agree more.

So, if you ever find yourself in Wilkesboro, NC, stop by the Lowe’s store and shake Andy’s hand. He’s not just an employee—he’s a reminder that small acts of kindness can leave a lasting impact. From rescue dog lovers everywhere: thank you, Andy. You’re truly a gem.